Technical Help Page

At Midwest Fastener Corp. our mission is to run our business with a complete focus on service to the customer. If you have a question that's not answered here, feel free to e-mail us at shelleyo@mwf.net (Customer Service) or What do I need to do to be able to use the Midwest Fastener Website?
I forgot my Password. Can you e-mail it to me?
I'm pretty sure I have a valid User ID and Password, but I seem to be having trouble logging in.
How do I clear my cookies?
How do I make Fastenerconnection.com a trusted site?

What do I need to do to be able to use the Midwest Fastener Website?

If you are a current Midwest Fastener customer, simply click here to register. You will be asked for either your Midwest Customer Number or a recent Midwest Invoice Number. If you cannot find either of these or have further problems, contact Customer Service. If you are not a current Midwest Fastener customer, please read Can I Buy from Midwest Fastener? return to top

I forgot my Password. Can you e-mail it to me?

Just click the link below, enter the email address you gave us when you set up your account, and your userid and password will be sent to that address. Forgot Your Password? If you cannot receive e-mail from the e-mail account you originally registered with, contact technical support. return to top

I'm pretty sure I have a valid User ID and Password, but I seem to be having trouble logging in.

Web Design is not an exact science. While we try our best to support all browsers, due to the complexity of the Midwest Fastener website, sometimes we just can't. Fastenerconnection.com has been tested extensively with Microsoft Internet Explorer, versions 5 and 6. If you are having problems with a different browser, we recommend you use one of these. If you are using one of these browsers and still having trouble, you may need to clear your cookies or make Fastenerconnection.com a trusted site. return to top

How do I clear my cookies?

In your browser toolbar click Tools, then Internet Options... Under "Temporary Internet Files", click the button that says "Delete Cookies...". Click OK on the confirmation window. This may take a few minutes. Click OK to close the Internet Options window. Close your browser, then reopen it and try to login again. Note: These instructions apply only to Microsoft Internet Explorer. For other browsers, please contact your software manufacturer. return to top

How do I make Fastenerconnection.com a trusted site?

In your browser toolbar click Tools, then Internet Options... Click the Security Tab at the top of the window. Click Trusted Sites (green circle with a white checkmark). Click the button that says Sites... In the box that says, "Add this Web site to the zone:", type in "http://www.fastenerconnection.com". Click the Add button. Click OK on both windows. Close and reopen your browser. Note: These instructions apply only to Microsoft Internet Explorer. For other browsers, please contact your software manufacturer. return to top